Case Study

PAYDENS Pharmacy

Market Sector: Pharmacy

Icon for Pharmacy

Paydens is an independent, family-owned pharmacy group. Established in 1969, they service the public from 125 community pharmacies across the South East of England as well as an e-commerce store


We asked Alexander Pay, Paydens’ Managing Director, about the group’s stocktaking requirements for the Paydens Group and why he chose to use Orridge as their stocktaking provider.

Why did Paydens use Orridge as their stocktaking supplier?
With an estate of 125 physical stores and an eCommerce operation, it’s vital that we closely manage stock levels. We need, where necessary, to be able to intervene quickly and reduce any overstock or dead stock issues

Initially, Orridge conducted stocktakes for about a third of our estate but over time, and due to the high quality of service and excellent technology they employ, this progressed to counting our full estate. We worked in partnership with Orridge for over 40 years.

Would you recommend Orridge to other pharmacy groups?

Absolutely. Their use of technology is the best in the market, enabling them to provide accurate line-by-line stock files. But, equally important, they provided a reliable responsive and collaborative service.

What are the main benefits you gained from using Orridge?

Like all businesses, the financial end of year is a key time in our calendar. this is when we forecast for the coming year. Orridge are able to facilitate same-day provision of valuations and full electronic stock listings. In addition, they supplied with back-office data to update our in-house systems.

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How would you summarise the service?

Like other retail businesses, the pharmacy sector faces challenges, including offering a value service. We needed to ensure that we are stocked to cope with seasonal demands and market trends.

Orridge supported us in meeting the demands made on our business through reliability, responsiveness, accuracy, cost-effectiveness and flexibility.

Using their excellent technology to support their stocktaking process, we receive line data on the same day as the count.